Refund, Return & Replacement Policy

At Roshara, we strive to ensure your satisfaction with every purchase. This Refund, Return & Replacement Policy outlines the conditions under which you may request a refund, return, or replacement for products purchased through our platform.

1. Returns

You may request a return within 7 days of receiving your order, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

2. Refunds

Refunds will be issued once we have received and inspected the returned item. If approved, your refund will be processed to the original method of payment within 5-10 business days. Shipping costs are non-refundable unless the return is due to an error on our part.

3. Replacements

If you receive a defective, damaged, or incorrect item, you are eligible for a free replacement. Please contact us within 48 hours of delivery with photo evidence of the issue. Replacement items will be shipped at no additional cost.

4. Non-Returnable & Non-Refundable Items

• Personalized or custom-made items
• Perishable goods
• Gift cards and downloadable products
• Items marked as final sale

5. Process

To initiate a refund, return, or replacement request, please contact our support team at help@roshara.com with your order details. We will provide further instructions, including return shipping labels if applicable.

6. Contact Us

If you have any questions about this policy, please reach out to us at:

Email: info@roshara.com